Return & Refund Policy
By placing an order through FiltersCollection you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our Return & Refund methods and procedures. These policies are applicable to (United States) country.
A. 30-day Return Policy
A. 30-day Return Policy
We have a 30-day return policy. You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition you received it: unworn, with tags attached, and in the original packaging. You will also need your receipt or proof of purchase.
B. Return Process
To make a return, you can contact us at support@filterscollection.com or Call Us at +1 (302) 321 5738. If your return is approved, we will provide you with a return label to return the product to our office, along with instructions on how and where to send the package. Inspection may take 1 to 7 business days. If you request, you will receive a replacement product. Alternatively, upon your request, we will issue a full refund upon receipt of the product. Returns will not be accepted if the product is returned to us without prior notice.
C. Return Method
Your option to send us your return: By Mail
Return Address:
817 17th St, Denver, Colorado 80202 United States
D. Damaged And Wrong Products Or Issues
Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For Our Defective products, return is full free shipping. This means your shipping fee is USD 0.00, and the Re-stocking fee is USD 0.00.
For your responsibility (Customer Remorse)
Please inspect your order upon reception and contact us immediately if the item that you purchased by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is USD 0.00.
E. Exchanges
The best way to ensure you get what you want is to return the item you have, and once your return is accepted, purchase a new item separately. If you need to exchange an item, please contact us at support@filterscollection.com or Call Us at +1 (302) 321 5738.
F. How to get a return label
Faulty product - Download and print
E. Exchanges
The best way to ensure you get what you want is to return the item you have, and once your return is accepted, purchase a new item separately. If you need to exchange an item, please contact us at support@filterscollection.com or Call Us at +1 (302) 321 5738.
F. How to get a return label
Faulty product - Download and print
Customer Decision - Customer Responsibility
G. Refunds
We will notify you once we have received and reviewed your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and record your refund.
G. Refunds
We will notify you once we have received and reviewed your return and let you know whether or not your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and record your refund.
If more than 15 business days have passed since your return was approved, please contact us at support@filterscollection.com or Call Us at +1 (302) 321 5738.